Overview:
One of the most important “competencies for reference services librarians [is] collaborat[ing] with colleagues to provide service to users” (ALA, 2017, as cited in Riedling, 2019, p. 9). This paper will focus on work I have done with two teachers to help them evolve their practice with respect to effective use of reference resources. Because mentorship is a lot like teaching, it is important to “meet teachers where they are” (WSU, 2015), so I will start a description of the colleagues’ context, give my assessment of their stage of concern based on the Concerns Based Adoption Model (Fig. 1), and then outline the strategy I implemented to move their practice to the next level.
Teacher A: “Eva”
When I worked with Eva, she was in her second year of teaching. She began her career as we were undergoing the shift to the current BC curriculum and was therefore adapting from a more traditional “stand and deliver and test” approach to teaching, to our current competency-based curriculum delivered through a focus on inquiry.
She approached me for assistance in designing an inquiry project for her grade 8 Social Studies class. In particular, she asked about how to help her students find information once they had drafted their own driving questions. She stated that she did not know how to help them move beyond extracting information from the text book or learning from her lessons. As we have a small reference section in our library, she knew they would be looking to digital sources and she was unsure how to help them in this process.
Because Eva’s stated needs focused on her, I assessed her stage of concern in the first three tiers. Based on her need to understand how to effectively use digital reference sources with her students, she was at the “Informational” stage of concern. Because she was actively looking to co-design an inquiry, her level of use was “II: Preparation”; she had “definite plans to begin using the innovation” (Hord, 1987, as cited in WSU, 2015). My role would therefore be to help her learn more about the effective use of digital resources and show her how to start with her learners. An important part of the TL job acknowledges that “Learners also need to ‘learn how to learn’ through deliberate design of opportunities (CLA, 2014, p. 15).
Effective mentorship looks a lot like good teaching. Thus in collaborating with teachers, TLs are “facilitators… designers, and coaches” (WSU, 2015). When people are taking on a new challenge, it helps to feel supported and encouraged. I therefore reacted enthusiastically when she asked for help and communicated that I was looking forward to working with her and her students. With Eva, my strategy was to demonstrate what she was asking me about with her and her students. In so doing, I was able to provide clear and accurate information through my design of a learning activity for the students. I created a slideshow lesson that I felt would be appropriate given my own experience with learners at this stage about conducting online searches and assessing reliability of information. Not only were her students learning, but she was as well. After the lesson, together we then worked with the students as they applied the learning they had just done and engaged in searches for information, coaching and answering questions as a team. In working together with her class on her project, my goal was to help her relate my instruction to her current practices.
From our collaborative experience, Eva gained greater understanding of effective use of reference resources in her teaching, thus moving her to the next level of concern: Personal, where she will investigate her role in gaining comfort and proficiency with this part of her practice. Of course as her TL, I continue to be available to answer “questions [she is] asking when [she is] asking them” (WSU, 2015).
Teacher B: “Will”
When I worked with Will, he had been teaching for approximately six years and was (is) an innovator constantly looking to push his practice. As such, he was actively engaged in using inquiry in his pedagogy.
As we were kindred spirits philosophically, we were naturally drawn to collaborate together. In terms of his use of reference services, he expressed to me a desire to help students be more discerning users of information. He was looking beyond just at a simple “should I trust this,” but towards helping his students broaden their perspective. My response to him was that I would help him by focussing on designing learning activities so his students could develop such information literacy skills as identifying bias, considering different perspectives and voices, and examining context. Because Will was asking about the “it” (information literacy) and working towards mastery, I see him as in the “Task” stages of concern. Will was asking for aspects of Management in that he was asking specific practical questions about information pedagogy (“I need help with x”). Furthermore, he needed help with the specific management problem of curating exemplar resources to dive meaningfully into this aspect of information literacy, and as a busy teacher, felt building this lesson overwhelming in terms of his time. This is why it is important for “school librarians to invest a great deal of time and energy in learning which resources are of most importance” (Riedling, 2019, p. 105). However, Will was also thinking in terms of “Consequence” and the impact of his effective use of resources in his teaching. The fact that he was focussed on “the students” (WSU, 2015) with his desire for them to be functionally (information) literate, shows him moving to the upper tier with his concerns.
If we think in terms of the “bridge”- the process of mentoring and coaching in order to move people through understanding to independently implementing- this stage for Will was consequential. With my support, he was able to “continue to grow”and not have “implementation problems … overwhelm [him].” The task management support allowed him to take the risk he was looking to take and my help with the lesson development allowed him to progress in his pursuit of innovative practices (WSU, 2015). My experience with him was a key representation of my goal as a TL to see “improved student achievement through the refining of instruction for … research and inquiry … skills (CLA, 2014, p. 13).
Conclusion:
In my work with Eva and Will, I was able to meet each of these colleagues where they were and provide the support necessary to move their use of information resources forward. Taking steps forward can be daunting, so positive feedback, encouragement, and guidance are an integral part of making the crossing of the bridge “safe” and “positive” (WSU, 2015) contributing to a positive culture of “collaborative engagement” in the school to “cultivate and empower a community of learners” (CLA, 2014, p. 10)